In today’s volatile economic environment, financial institutions and insurers must manage their capital efficiently to remain solvent and competitive. A key component of this effort is the Risk-Based Capital (RBC) Assessment Framework, which ensures that organizations hold sufficient capital to cover their risks. Unlike traditional capital assess

Operational excellence is a critical goal for organisations aiming to achieve superior performance, reduce costs, and enhance customer satisfaction. It involves consistently delivering value by optimising processes, aligning resources, and ensuring high levels of efficiency. In this context, Standard Operating Procedures (SOPs) are a cornerstone of